Guests answered in under 30 minutes · 24/7
Your guests, handled.
Your time, back.
Tus huéspedes, atendidos. Tu tiempo, de vuelta.
We run the entire guest operation of your Airbnb or Booking listing — every message, call, check-in and review — so hosting stops being a second job.
Guest operations only. Cleaning stays with your trusted crew.
- Hi! The door code isn’t working and we’re outside with the kids 😕
02:14
- So sorry! I’ve just issued a new code: 4471. Try it now — I’m here until you’re inside.
02:18
- We’re in. Thank you so much!
02:19
Answered in 4 min
Meanwhile, the owner slept through it.
- 30 min
- Maximum guest reply time
- 24/7
- Every hour, every night
- $250
- Per property, per month
The second job nobody signed up for
Hosting is not the property. It is the phone.
The listing is the easy part. What wears owners down is everything that happens after the booking lands.
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The 2 a.m. message
A guest cannot get in and you are asleep. By morning it is a one-star review.
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Dinner interrupted
Check-in questions do not respect your evenings, your holidays or your other job.
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Reviews left hanging
Unanswered reviews quietly cost you ranking, and ranking costs you bookings.
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One listing is fine. Three is not.
Guest ops scale linearly with doors. Your hours do not.
How it works
You keep the keys to the business. We take the conversation.
Everything we do is remote. Your crew stays on the ground; we handle everything that reaches a screen or a phone.
- 01
We connect to your PMS
We plug into Kross Booking. Not using it yet? The migration is included in your setup fee.
- 02
We take over the inbox
Messages and calls route to us. Your number stops ringing at midnight.
- 03
Guests arrive on their own
Access codes, arrival instructions and follow-up, sent from your smart lock software.
- 04
We handle the stay
Questions, requests and complaints resolved before they reach your phone.
- 05
We dispatch your crew
When something needs hands, we brief your cleaner or handyman directly — with the context already sorted.
- 06
We close the loop
Check-out confirmed, your team notified, and every review answered.
What we take off your plate
Six jobs you never have to think about again
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24/7 guest messaging
Every inquiry answered in under 30 minutes, day or night.
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Phone calls covered
Once your number forwards to us, guest calls ring here instead — no more 2 a.m. lockouts.
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Check-in & check-out
Arrival instructions, access codes, coordination and follow-up.
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Review management
Thoughtful replies to every review, good or bad.
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Stay support
Mid-stay requests, complaints and emergencies resolved before they reach you.
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We brief your crew
Cleaning or maintenance needed? We contact your team directly, so you do not have to relay it.
Your guests, in their language
Chat in any language — our PMS translates in real time. Phone calls are handled in English and Spanish.
Pricing
One number, and it does not move.
A flat fee per property. It does not grow when you raise your rates, and it does not punish you for a good month — because our work does not change when your prices do.
$250
per property, per month
$50
one-time setup, per property
What that covers
- Everything we do, for one property: messaging, calls, check-in and check-out, reviews, stay support and coordination with your crew.
- No commission on your bookings. What you charge your guests is entirely yours.
- Pause it for free when the property is closed for the season — you keep your setup and pay nothing.
- No lock-in. Cancel whenever.
Why a flat fee
A $60-a-night flat and a $300-a-night flat generate the same messages, the same arrivals and the same 2 a.m. problems. Charging a percentage would mean billing one of them five times more for identical work.
What the $50 covers
A one-time fee per property: PMS setup, smart lock connection, guest message templates in your voice, and the full migration if you are coming from another system.
Compare it to a percentage
Most management companies bill a share of everything you earn. Put your own numbers in and see what that means for you.
Estimate only. Excludes the one-time $50 setup per property and any applicable taxes. Paused properties are not billed.
Requirements
Three things you need. That is the whole list.
We are fully remote, which means we depend on three things being in place before we can run your listing.
A smart lock we can manage
Any brand works. What matters is that you share access to its software, so we can issue and rotate access codes for each guest. Without it, remote check-in is not possible.
A local crew for hands-on work
Cleaning and maintenance stay with your people. We detect, triage and brief them — but somebody local has to turn the screwdriver.
A phone number you can forward to us
Guest calls only reach us if the number on your listing routes to us. A virtual phone system, a VoIP line or call forwarding on your existing number all work. Without one, the phone keeps ringing on your side of the bed.
What about the PMS?
We work on Kross Booking. If you use something else, that is not a requirement you have to solve — the migration is included in your setup fee.
Switching over
On another PMS? We move you.
Migrating property management systems is the reason most owners never change providers. We do it for you as part of onboarding — listings, calendars, rates and message templates — with no lost bookings and no gap in coverage.
Honest fit
Who this is for — and who it is not
A good fit if
- You already have a cleaner and someone who handles repairs
- Your property has a smart lock, or you are ready to install one
- You can forward your guest-facing phone number to us
- The property earns enough that $250 a month is a small share of it
- You are tired of answering messages at midnight
- You want to add listings without adding hours
Not a fit if
- You let the property occasionally, or it earns little enough that $250 a month is a big bite
- You need cleaning — that stays with your crew, always
- You need someone physically present at the property
- You cannot share access to your smart lock software
- You want to keep taking guest calls on your own number
- You have no local support for repairs and emergencies
Trust & security
You are handing us the digital keys. We treat them that way.
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Least access, always
We ask only for the permissions the job needs, on your accounts, revocable by you at any time.
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Named people, not a pool
You know who on our team can access your property. Credentials are never shared outside it.
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Clean exit
Cancel and all access is revoked and confirmed in writing within 24 hours.
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Guest data handled properly
Guest information is processed only to run your stays, never sold or reused.
Our commitments
What we put in writing.
Anyone can promise attentiveness. These are the three things we commit to on paper, from the day we take over — and the reason you can test us without taking a risk.
Talk to us-
Under 30 minutes
Our commitment on guest messages, in writing, from day one.
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Pause it, free
Closing for the season? Pause the plan, keep your setup, pay nothing until you reopen.
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Access you control
Granted from your own accounts, revocable by you in a click, and gone within 24 hours if you leave.
FAQ
The questions owners actually ask
Do you do the cleaning?
No, and we never will. Cleaning stays with your trusted crew. We coordinate with them — telling them when to go and what needs doing — but the service itself is yours to arrange. What we charge for is the guest side, and only that.
What if a guest calls in a language you do not speak?
Chat is covered in any language: our PMS translates in real time. Phone calls are handled in English and Spanish. In practice the overwhelming majority of guest contact is written.
Do I have to change my PMS?
We operate on Kross Booking. If you use something else, we migrate you as part of onboarding — it is included in the $50 setup fee.
Why do you need access to my smart lock?
Because check-in is remote. We issue a unique access code for each guest and retire it after check-out. Without access to the lock software, we cannot let anybody in.
Do you take a cut of my bookings?
No. We charge $250 per property per month and nothing else. What your guests pay you is entirely yours — we never touch your booking revenue, and raising your rates never raises our fee.
Is there a minimum or a contract?
Neither. No monthly minimum, no lock-in period. If you are not happy, you leave and we revoke all access within 24 hours.
What happens if there is an emergency at 3 a.m.?
We answer the guest, calm the situation and assess it. If it needs hands on site, we contact your maintenance person directly with the full context. You get a summary — not a phone call, unless it is serious enough to warrant one.
Do you take over my listing?
No. It stays your listing, your account, your rules and your pricing. We work behind the scenes as your team.
Get your evenings back.
Recupera tus tardes.
Tell us about your property and we will come back with exactly what we would take over, and what it would cost.
Get started