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Services

Everything that reaches a screen or a phone

We take the whole guest-facing side of your listing. Your crew keeps the physical side, and we make sure they know exactly when to show up.

Your guests, in their language

Chat in any language — our PMS translates in real time. Phone calls are handled in English and Spanish.

24/7 guest messaging

  • Pre-booking questions, so enquiries do not go cold
  • Arrival details, directions and access instructions
  • Every message during the stay, answered in under 30 minutes
  • Post-checkout follow-up and review requests

Written in your voice, not a generic script. We set the tone with you during onboarding.

Phone calls covered

  • Guest calls routed to us instead of your personal number
  • Lockouts, access problems and urgent issues at any hour
  • Calls handled in English and Spanish

Chat covers every other language through real-time translation in the PMS.

Check-in & check-out

  • A unique access code issued for each guest and retired after checkout
  • Arrival instructions sent ahead of time, and again on the day
  • Guest registration where the property’s jurisdiction requires it
  • Checkout confirmation and a note to your cleaner

Fully remote. It depends on your smart lock — see Requirements.

Review management

  • A considered reply to every review, positive or negative
  • Guest reviews written on your behalf
  • Escalation to you before responding to anything serious

Reviews drive ranking, ranking drives bookings, and our fee is a share of those bookings. Our interests line up with yours here.

Stay support

  • Mid-stay requests, questions and complaints
  • Triage: we work out whether it needs your crew, you, or just an answer
  • Emergencies handled first, reported after

You get a summary, not a phone call — unless it is serious enough to need one.

Coordination with your crew

  • We contact your cleaner and your maintenance person directly
  • They get the context already sorted: what, where, and how urgent
  • You are copied in, but you are not the middleman

This is the part most remote co-hosts leave to the owner. We do not.

What we do not do

  • Cleaning and laundry — that stays with your crew, always
  • Repairs and physical maintenance
  • Anything requiring someone to be at the property in person
  • Pricing and revenue management (for now)

Get your evenings back.

Recupera tus tardes.

Tell us about your property and we will come back with exactly what we would take over, and what it would cost.

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