Questions, answered properly

No. GuestSync is entirely remote. Everything physical — cleaning, repairs, key handovers if the lock fails — is your crew’s.

All of them. Messages are answered within 30 minutes at any hour, including nights, weekends and holidays.

Of course. It is your listing and your account. Most owners stop wanting to after the first month.

Yours. You are the host: the listing is in your name, the booking contract is between you and the guest, and the property, the guests and the legal obligations that come with letting it are yours. We handle the conversation, triage what happens and brief your crew — but complaints, damage, refunds and disputes are your call and your responsibility. Any provider who tells you they take that on is either a full management company charging 20% or has not thought about it.

Honestly, once the property clears roughly $2,500 a month. Below that our fee is over 10% of what it earns, and under about $1,500 it is over 16% — at which point you are better off answering the messages yourself, and we will tell you so on the call. Above $3,000 the fee falls under 8% and keeps falling as you raise your rates.

We onboard a limited number at a time, deliberately, so that the 30-minute commitment stays real rather than aspirational. If we are at capacity we will tell you instead of taking you on and slipping.

No. A flat $250 per property per month, whatever you bill. Your booking revenue never passes through us and never affects what you pay.

No. One percentage and the one-time setup fee. No per-message charges, no premium tier, no surcharge for nights or holidays.

Neither. No monthly minimum, no lock-in. Cancel whenever and all our access is revoked within 24 hours.

PMS configuration, connecting your lock, building your message templates, and the full migration if you are coming from another system. Once, per property.

We operate on Kross Booking. If you use something else, we migrate you as part of onboarding, included in the setup fee.

Then we cannot run your property yet. Remote check-in has no fallback: without remotely-managed access there is no way to let a guest in. A remotely-managed lockbox is the cheapest route in.

Your listing shows a phone number, and that number has to route to us. A virtual phone system or VoIP number is the tidiest way — it also keeps your personal number off the listing — but plain call forwarding on your mobile works too. We set it up with you during onboarding.

Any lock with an app or web panel we can be given access to. We do not sell locks or take commission on them, so we have no favourite.

We escalate to you and your key holder immediately. This is the one scenario where somebody local has to be reachable, which is why the local crew is a hard requirement.

To issue a unique code for each guest and retire it at checkout. Without it, remote check-in is not possible.

A named list you are given, which changes only with your knowledge. Never a shared pool, and never anybody outside that list.

Judge us on the terms, not on promises. No contract term and no cancellation fee, so we keep you month to month by doing the job. Access is granted from your own accounts and revocable by you in a click. And the 30-minute commitment is in the contract, not just on the website. The risk of trying us is deliberately small.