Questions, answered properly

No. GuestSync is entirely remote. Everything physical — cleaning, repairs, key handovers if the lock fails — is your crew’s.

All of them. Messages are answered within 30 minutes at any hour, including nights, weekends and holidays.

Of course. It is your listing and your account. Most owners stop wanting to after the first month.

We are deliberately small right now and onboard a limited number at a time, so that the 30-minute commitment stays real. If we are at capacity we will tell you.

Before. It is calculated on the gross booking total, so on a $1,000 booking our fee is $80.

No. One percentage and the one-time setup fee. No per-message charges, no premium tier, no surcharge for nights or holidays.

Neither. No monthly minimum, no lock-in. Cancel whenever and all our access is revoked within 24 hours.

PMS configuration, connecting your lock, building your message templates, and the full migration if you are coming from another system. Once, per property.

We operate on Kross Booking. If you use something else, we migrate you as part of onboarding, included in the setup fee.

Then we cannot run your property yet. Remote check-in has no fallback: without remotely-managed access there is no way to let a guest in. A remotely-managed lockbox is the cheapest route in.

Any lock with an app or web panel we can be given access to. We do not sell locks or take commission on them, so we have no favourite.

We escalate to you and your key holder immediately. This is the one scenario where somebody local has to be reachable, which is why the local crew is a hard requirement.

To issue a unique code for each guest and retire it at checkout. Without it, remote check-in is not possible.

A named list you are given, which changes only with your knowledge. Never a shared pool, and never anybody outside that list.

Honestly: on the commitments, not on reputation, because we have not earned one yet. No lock-in, 30 minutes in writing, and access you can revoke yourself in a click. The risk of trying us is deliberately small.