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Terms of service

⚠️ Draft. This document is a placeholder pending the company’s legal details and jurisdiction, and has not been reviewed by a lawyer. It is not yet in force.

1. The service

GuestSync provides remote guest operations for short-term rental properties: guest messaging, phone coverage, check-in and check-out coordination, review management, stay support and coordination with the owner’s local crew.

2. What is not included

Cleaning and physical maintenance are expressly excluded and remain the owner’s responsibility. GuestSync never attends the property in person.

3. Owner obligations

  • Provide and maintain a smart lock, and share access to its management software.
  • Maintain a local cleaning and maintenance crew.
  • Provide access to the property management system.

4. Fees

8% of the gross booking total, calculated before OTA commission, plus a one-time setup fee of USD 50 per property. No monthly minimum and no lock-in period. TODO — billing cycle, payment terms, late payment and applicable taxes.

5. Response commitment

We aim to answer guest messages within 30 minutes, 24 hours a day. TODO — define whether this is a contractual SLA with remedies or a service target, and how it is measured.

6. Termination

Either party may terminate at any time. On termination all access granted to GuestSync is revoked and confirmed in writing within 24 hours.

7. Liability and governing law

TODO — limitation of liability and governing law. Depends on the jurisdiction of incorporation.